Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
🐾 Where is PawlyLuxe located?
PawlyLuxe is based in the United States.
Business Address:
562 Morris Ave, Apt 15
Bronx, New York 10451
United States
📧 How can I contact customer support?
You can reach our dedicated support team by email at pawlyluxeofficial@gmail.com. We aim to respond to all inquiries within 24–48 business hours.
📦 How long does shipping take?
Orders are processed within 1–3 business days (Saturday–Friday). Delivery typically takes 7–12 business days after processing. You will receive a tracking number via email once your order has shipped.
↩️ What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them. To start a return, please email us at pawlyluxeofficial@gmail.com with your order number.
💳 What payment methods do you accept?
We accept all major secure payment options:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay (where available)
🐕 What if I receive a damaged or incorrect pet item?
Please email us at pawlyluxeofficial@gmail.com with your order number and clear photos of the item within 7 days of delivery. We will arrange a replacement or issue a full refund promptly.
✏️ Can I modify or cancel my order?
Please contact us at pawlyluxeofficial@gmail.com as soon as possible. We will do our best to accommodate your request before the order enters the fulfillment process or is shipped.
🌐 Do you ship internationally?
At this time, we only ship within the United States. We hope to expand to international pet lovers in the future!